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Privacy policy

At Oakwood we are committed to protecting your privacy.


We collect and process personal data about you to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests.


Our Privacy Notice explains how we collect, use, share and protect your personal information. When we update this policy we will post any changes on our website.


In addition when visiting our website we will provide you with “just in time” notices at the moment of data collection.




We collect your personal information when you:

Complete an Online Membership Agreement


Book or attend an exercise class

Ask us for more information about a product or service, or contact us with a question or complaint

Take part in a competition, prize draw or survey

Visit or browse our website.

Contact our Member Services support team through telephone, email or online chat

Enter your PIN number or swipe your fob into one of our gyms

You have an accident in our gyms or there was an incident where you were a witness or personally affected

When you book classes, courses and inductions

CCTV – when you are using our gyms.

When you use the ClubLink app

When our teams take photos of your attendance at the gym, part of an event or in a class (Your permission will be asked beforehand)

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