Smallfield Road, Horley   |   01293 822238

What children should wear

Please wear comfortable clothing and appropriate footwear for running around. We expect to be outside for many of the activities over the holiday so please also pack sun cream and a hat.

Electronics, mobile phones and valuables
We do not permit children to bring mobile phones, electronic toys or valuables to Holiday Club. The sports centre will not take responsibility for any loss, theft or damage.

Breaks and lunchtime
There are various short breaks and a 60 minute lunch period each day. Please provide your child with a packed lunch and a refillable water bottle. Please DO NOT pack any fizzy drinks or energy drinks. Please make lunches healthy and balanced and do not include nuts. 

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First Aid and DBS (Disclosure and Barring Service)
Our Holiday Club Managers and Reception Managers are First Aid trained. Our Holiday Club Managers also hold a DBS certificate.

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Storage and administration of medicines
We are happy to store your child’s inhalers at the centre while your child is with us. Please ensure these are bagged and clearly labelled with the child’s name. Any other regular medication cannot be administered by staff. The child’s parent/carer must come on site to administer these medications.

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Illness and head lice
If you child has sickness or diarrhoea please allow a clear 48 hours before returning to holiday club. If staff discover head lice we will inform the parent. We would request a common sense approach regarding treatment/management of head lice.

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Dropping off times
We will be unable to sign children in before the start time of their booked session. You may drop off and collect any time within the start and end time of your booked session.

Late collection fees
If you collect your child after the designated finish time for your session we will apply a late collection fee. The fee is £5 for anything up to 15 minutes late, a further £5 for 15-30 minutes late and a further £5 for anything after 30 minutes late. Please note, fees will be applied even if you are only a few minutes late and we hope you understand the reasons for our strict rules about late collection.

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Programming of activities
We have a pre-arranged schedule of activities, which we try to keep to. We may have to occasionally adjust the schedule for a number of reasons and reserve the right to do so, on the day, without providing prior warning.

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Refund policy
We will offer a full refund on any bookings made as long as the refund request is received by email within 24 hours of making the booking. Refund requests should be emailed to: reception@oakwoodsportscentre.com

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Changing a booking
We do not offer refunds 24 hours after the booking has been made. We will however change your booking to another day on receipt of an administration fee of £5.00. To change a booking please email the required change (names of children, dates from and to and day types) to reception@oakwoodsportscentre.com We will then contact you and request the fee of £5.00. We will then process your change immediately.

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Behaviour Policy
If a child continually misbehaves, their parent/carer will be called and may be asked to collect their child immediately. Swearing, bullying, fighting or stealing is deemed unacceptable behaviour. Any child displaying this behaviour will be automatically removed from the activity until a parent/carer comes to collect them.

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Management
Oakwood Sports Centre is operated by Blue Leisure Management Ltd. Company number 07316773.